Returns and Refunds

All sales are final. Because our products are food, we do not accept returns. We replace or refund a product only if it arrives damaged or is defective.

1. Damaged or defective products

Contact us within 7 days of delivery, or of purchase at a market or event, if:

• The bottle arrived broken or leaking.
• The safety seal was missing or broken when you received it.
• The cap is bulging, or the sauce shows mold or a spoiled odor before the best-by date.
• The bottle contains a foreign object.

Send your order number or receipt, and a photo showing the problem and the lot code on the label. We will replace the product or refund it, including any shipping you paid. If you see a bulging cap, mold or a spoiled odor, do not eat the sauce.

If we sent the wrong item, we will send the correct one at no cost.

2. What is not a defect

The following are normal for a sauce made from real peppers and are not quality problems:

• Liquid and solids separating in the bottle; shake well before use.
• Pepper pieces or sediment settling at the bottom.
• Color darkening over time, especially after opening.
• Small differences in color, thickness or heat from one batch to the next.
• Changes after the best-by date, or after storage that does not follow the label.

We also do not refund products because of taste or heat preference.

3. How refunds work

Email info@suncoastsauceworks.com. Approved refunds go back to your original payment method within 5–10 business days. Cash purchases at a market are refunded in cash at our stand.

4. Cancellations

You can cancel an online order for a full refund until it ships.

5. Contact

info@suncoastsauceworks.com or Suncoast Sauceworks, LLC, [MAILING ADDRESS], Venice, FL 34293.